Provision of Service Regulations

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Name of company :  Mark Goldstein Associates Ltd

Legal form :                Limited liability company registered in England and Wales.

Registration number 0812158

Postal address :         Robert Denholm House, Bletchingley Road, Nutfield, Surrey RH1 4HW

Email address :          mark.goldstein@mgacr.co.uk

Telephone number :  01737 830763

Registered office :  1 The Green, Richmond, Surrey TW9 1RL

Regulated by :         Mark Goldstein is licensed to act as Insolvency Practitioners in the United Kingdom by the Insolvency Practitioners Association.

VAT Number :        602 758 839

Rules Governing Actions

All Insolvency Practitioners are bound by the rules of their professional body, including any that relate specifically to insolvency.  The rules of the professional body that licences Mark Goldstein can be found at https://www.insolvency-practitioners.org.uk.  In addition, Insolvency Practitioners are bound by the Statements of Insolvency Practice details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found https://www.insolvency-practitioners.org.uk/regulation-and-guidance/ethics-code.

Public registers:

The Insolvency Service maintains a register of insolvency practitioners on its website:

https://www.insolvencydirect.bis.gov.uk/fig1/

Professional liability insurance:

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is Barbican Protect Ltd, King’s House, 42 King Street West, Manchester M3 2NU.  The territorial coverage is worldwide, excluding professional business conducted from an office in the United States of America or Canada and excludes any action for a claim bought in any court in the United States of America or Canada.

Dispute resolution procedure:

At Mark Goldstein Associates Ltd we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  As such, should you have any comments or complaints regarding the administration of a particular case, then in the first instance you should contact the IP acting as office holder.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insolvency Service, an Executive Agency of the Department of Business, Energy and Industrial Strategy (BEIS).  Complaints can be submitted as follows:

By calling the Insolvency Service enquiry line on 0300 678 0015 (Monday-Friday 9am to 5pm)

By completing an online complaints form at
https://www.gov.uk/complain-about-insolvency-practitioner

By sending the completed complaints form by post to:
IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds LS11 9DA

Conflict of interest

If a conflict of interest should arise, either between two or more of our clients, or in the provision of multiple services to a single client, we will take such steps as are necessary to deal with the conflict.  In resolving the conflict, we would be guided by the Code of Ethics of the Insolvency Practitioners’ Association, which can be viewed at http://www.insolvency-practitioners.org.uk/regulation-and-guidance/ethics-code.

Professional rules applicable to regulated work:

Statements of Insolvency Practice at:
http://www.insolvency-practitioners.org.uk/regulation-and-guidance/sips

Codes of conduct:

The Insolvency Practitioners’ Association’s Code of Ethics at:
http://www.insolvency-practitioners.org.uk/regulation-and-guidance/ethics-code

Mark Goldstein Associates Ltd t/a MGA, keeps personal data securely and it will only be used by MGA for the purpose of administering insolvency appointments.


© Mark Goldstein Associates Ltd 2018. All Rights Reserved.